Operations Service Management: Transforming Campus Through Digital Workflows

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off without a hitch. However, it’s not just major campus events that bring these departments together—they collaborate every day on finding new ways to support the HBS community. At the heart of this collaboration? An innovative service management platform designed by Operations and IT to lay the digital foundation for teams to respond to evolving needs on campus and build on digital transformation efforts across the School.
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Can the Chips and Science Act Help the Us Avoid More Shortages?

“The primary motivation is that the world has become dependent on one company located in one country, which has a number of risks associated with it,” says David Yoffie, a professor of international business administration at Harvard Business School. (He also is a member of the board of Ampere Computing, which designs processors, and was a member of Intel’s board for 29 years.) The company he is referring to is TSMC in Taiwan, which is in the news because House Speaker Nancy Pelosi just visited it. In fact, Pelosi met TSMC’s chairman, Mark Liu, according to The New York Times and other outlets.
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Scamming the Boss: Some Employees Are Outsourcing Their Jobs to Other People. Here’s How Companies Are Spotting the Fraudsters.

Lou Shipley, a former CEO of Black Duck, an open-source security company, and a senior lecturer at Harvard Business School, said the practice creates more opportunities for bad actors to infiltrate a company’s proprietary systems and makes companies more vulnerable to broader attacks and theft of company data.
Read more: Scamming the Boss: Some Employees Are Outsourcing Their Jobs to Other People. Here’s How Companies Are Spotting the Fraudsters.

How Hospitals Can Avoid Capacity Surges during the Next Public Health Crisis

With every new COVID wave, there’s additional proof that this problem is not going anywhere anytime soon, says Regina E. Herzlinger, the Nancy R. McPherson professor of business administration at Harvard University. “COVID is a very smart virus, and it wants to survive just like the rest of us,” says Herzlinger. “COVID is like the flu, which is a polite way of saying that COVID mutates, and it’s not going away.”
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The Confusing Job Market: Tech and Finance Brace for the Worst, Retail Is Mixed, Travel Can’t Hire Fast Enough

“When we look at labor shortages related to travel, you can’t just flip a switch and suddenly have more baggage handlers that have passed security checks, or pilots,” said Joseph Fuller, professor of management practice at Harvard Business School. “We’re still seeing people not opt in to come back because they don’t like what their employers are dictating in terms of working conditions in a post-lethal pandemic world.”
Read more: The Confusing Job Market: Tech and Finance Brace for the Worst, Retail Is Mixed, Travel Can’t Hire Fast Enough