Operations Service Management: Transforming Campus Through Digital Workflows

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off without a hitch. However, it’s not just major campus events that bring these departments together—they collaborate every day on finding new ways to support the HBS community. At the heart of this collaboration? An innovative service management platform designed by Operations and IT to lay the digital foundation for teams to respond to evolving needs on campus and build on digital transformation efforts across the School.
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Opinion: Food Inflation Remains Stubbornly High in U.S. and Europe

Food inflation has been one of the main drivers of inflation in the United States and other countries. Food prices started to increase in mid-2021, as higher distribution costs, labor shortages, commodity price increases, and persistent shortages affected the sector. In 2022, this trend was exacerbated by the war in Ukraine, with food inflation increasing in developing countries first, and more recently in developed economies.
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The Confusing Job Market: Tech and Finance Brace for the Worst, Retail Is Mixed, Travel Can’t Hire Fast Enough

“When we look at labor shortages related to travel, you can’t just flip a switch and suddenly have more baggage handlers that have passed security checks, or pilots,” said Joseph Fuller, professor of management practice at Harvard Business School. “We’re still seeing people not opt in to come back because they don’t like what their employers are dictating in terms of working conditions in a post-lethal pandemic world.”
Read more: The Confusing Job Market: Tech and Finance Brace for the Worst, Retail Is Mixed, Travel Can’t Hire Fast Enough