Operations Service Management: Transforming Campus Through Digital Workflows

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off without a hitch. However, it’s not just major campus events that bring these departments together—they collaborate every day on finding new ways to support the HBS community. At the heart of this collaboration? An innovative service management platform designed by Operations and IT to lay the digital foundation for teams to respond to evolving needs on campus and build on digital transformation efforts across the School.
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Scamming the Boss: Some Employees Are Outsourcing Their Jobs to Other People. Here’s How Companies Are Spotting the Fraudsters.

Lou Shipley, a former CEO of Black Duck, an open-source security company, and a senior lecturer at Harvard Business School, said the practice creates more opportunities for bad actors to infiltrate a company’s proprietary systems and makes companies more vulnerable to broader attacks and theft of company data.
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How Hospitals Can Avoid Capacity Surges during the Next Public Health Crisis

With every new COVID wave, there’s additional proof that this problem is not going anywhere anytime soon, says Regina E. Herzlinger, the Nancy R. McPherson professor of business administration at Harvard University. “COVID is a very smart virus, and it wants to survive just like the rest of us,” says Herzlinger. “COVID is like the flu, which is a polite way of saying that COVID mutates, and it’s not going away.”
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